Hospital Partnership
USACS Achieves Record-High hNPS
“How likely is it that you would recommend USACS to a friend or colleague?” Bi-annually, our health system C-suite partners answer this critical question. Their responses determine our Hospital Net Promoter Score (hNPS), which measures the strength of our health system partnerships. We are thrilled to share the record-setting results we achieved in 2025, […]
Read ArticleUSACS Clinical Resource Group Team Publishes on Leader Standard Work
By Stephanie Kupec MSN, RN Senior Associate, Director of Site Optimization Leader Standard Work has been a focus of the Clinical Resource Group for the past three years. Leader Standard Work (LSW) is a concept that ensures standard work processes and practices are in place and consistently followed. This approach is a driver for leadership […]
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Summa Health EMS RTF Program Trains for the Unthinkable
Rescue Task Force Training As the System EMS Medical Director for Summa Health, Dr. Douglas Gallo provides a Rescue Task Force (RTF) experience for the Emergency Medicine (EM) residents and EMS providers that they are unlikely to forget. He hopes, in fact, that the training will prepare them to save lives should the once unthinkable […]
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Going virtual during a pandemic: Telehealth changes the game for Bristol Health
Throughout our physician-owned group, medical directors have been helping their hospital partners thrive during the COVID-19 pandemic in very difficult circumstances. “Like most hospitals, ours saw a 50% decrease in volume early in the pandemic. Yet we knew that of course, patients still needed care. We were forced to be creative in finding solutions to […]
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Caring for Patients; Caring for Community
Meeting Patients Where They Are Carol Scott, MD, MSEd, FACEP is a gifted doctor for whom healing goes much deeper than treating and releasing emergency department patients. She’s also passionate about educating her community – and preventing patients from needing her services in the first place. “My background is in medicine, but I also consider […]
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How to Boost Hospital Revenue by Optimizing Hospitalist Case Mix Index Documentation
As hospital margins shrink, hospital leaders seek strategies to enhance revenue. Accurately capturing Case Mix Index (CMI) is a prime way to do just that. The key? Physician documentation. At each of our partner hospitalist programs, we see consistent improvement in CMI by focusing on physician documentation education and mentoring. In this post, we explain the importance of CMI documentation optimization and how to leverage it to help hospitals increase […]
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How To Leave With Class
“Certainly, we had some challenges along the way,” said Dr. Allin Vesa, “But Iredell was our baby, and we nurtured it.” Until recently, Dr. Vesa was the Medical Director for the Emergency Department at Iredell Health System in Statesville, North Carolina. Iredell had an average size community emergency department – about 34,000 visits per year – […]
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Shifting Perspectives: My Path Toward Achieving Physician Alignment
In healthcare, every physician, every group, every hospital, and every health system claims to be patient centric. Some succeed more than others. I’ve been practicing long enough to understand that as physicians working in different practice settings, the lens through which we view patient care and the organization around us inevitably changes. Different models of […]
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A Physicians Group Dedicated To Physician Ownership – And All That It Entails
This year (like last) I have made A List Preferred Status on Southwest Airlines. As I write, I’m actually sitting at DCA on a weekend night having left my family waiting for a flight to head out on another business trip. When I finished medical school over 25 years ago, achieving airline preferred status wasn’t really […]
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Answering the Call at Summa Health’s Residency Program
As emergency medicine physicians, we have more or less self-selected careers in which we “answer the call” when we are needed. Even so, this was not the kind of call I was expecting while on winter vacation with my family and friends. In the days just after Christmas this past December, I was in Hocking Hills […]
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