Patient Satisfaction

What Does “Patient Satisfaction” Really Mean in the Emergency Room?

May 27th, 2015
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In the last several shifts I’ve worked in the ED I’ve had more people stop and compliment me on my care. I’ve heard the usual, “Do you have a private practice?” compliment and, “I’ve been here a lot and you really took the time to hear what I was saying, I appreciate that.”

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Posted in Patient Satisfaction, Quality Efficiency Utilization

Four Lessons for Hospitals from a Trip to Disney World

March 19th, 2015
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Recently, I returned from a trip to Disney with my family. It was my third time at the parks, but this trip was different. My wife and I were thrilled to have brought our three children, son in law, and, most importantly, our two grandchildren. Seeing my three and a half year old grandson, Erez, […]

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Posted in Patient Satisfaction, Quality Efficiency Utilization

The New World of Patient Satisfaction: Even Ice Chips Matter

December 5th, 2014
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“My wife died uncomfortable and alone. She died thirsty!” The man who spoke those words came in to the Emergency Room recently where I was working a shift. He was accompanied by his wife, a 70-year-old with high sugar, weakness, and nausea. The team worked to get her seen under the presumption that her diabetes […]

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Posted in Life in the ER, Patient Satisfaction

Imagine If Your Favorite Restaurant Ran Like an Emergency Department

November 10th, 2014
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Imagine you walk into a restaurant named Luigi’s. From the décor and the smell of pasta sauce coming from the kitchen, you assume that this restaurant serves Italian food. You walk forward, your name is taken and you are then told to sit off to the side and wait until your name is called so […]

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Posted in Patient Satisfaction, Quality Efficiency Utilization

Body Language and Caring for Our Patients

September 7th, 2010
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The next patient was a 25 year old female in room 2. The nurse’s note read, “severe abdominal pain – rates it a 10 out of 10.” Like any good emergency medicine physician, I was already considering the differential diagnosis prior to entering the room. Severe pain in a young female could be an ectopic, […]

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Posted in Life in the ER, Patient Satisfaction