Tag: super-utilizers

Managing Super Utilizers at Meritus Medical Center

September 24th, 2013
by:

Last year at Meritus Medical Center in Maryland, where I am an emergency physician, a certain patient visited the ER 81 times. We have records of at least a dozen more patients like him, though none quite as extreme. One man visited the ER 65 times in 2012. Another visited 48 times. At least two […]

read article

Posted in Quality Efficiency Utilization

Change at Frederick Memorial Hospital, or, Looking for Brown Ferns

September 17th, 2013
by:

The last time our emergency medicine group took over management of a new emergency department, at Bristol Hospital in Connecticut, my colleague Noah Keller wrote a post about how we try to instill our unique brand of company culture within the first days and weeks of taking over. Rather than memorizing protocols, we are memorizing people’s names, he […]

read article

Posted in Leadership, Life in the ER