Tag: patient-satisfaction

Sometimes the Best Emergency Medicine is No Medicine at All

February 3rd, 2012
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I was recently reminded by a patient experience that the best medicine sometimes is no medicine at all. I cared for a young woman who had been seen the last few nights complaining of shortness of breath. When it was obvious that she had normal breath sounds, no wheezing and normal oxygen level I started […]

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Posted in Quality Efficiency Utilization

Leading from the Front in a New Emergency Department

January 31st, 2012
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I recently spent a week working clinically at our new hospital partner, Bristol Hospital, in Connecticut. I worked along many other experienced, seasoned physicians and leaders. In fact, nearly all of our group’s top leadership and senior partners have worked clinical shifts in the Emergency Department there in recent weeks. And “leading from the front,” so to […]

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Posted in Leadership

Patient satisfaction vs. Unnecessary testing—Who wins?

April 20th, 2011
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“You have chronic back pain, sir. You had a back x-ray in this ED 2 months ago for this and have not had any new trauma. In fact, you have had a MRI 6 months ago to look at your back. You do not need an x-ray today.” “Ma’am, you have been here 8 times […]

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Posted in Quality Efficiency Utilization

The New ACOs

April 7th, 2011
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A new day is rising in the world of healthcare. As the days pass, more and more of the provisions of the ACA are being tested, and implemented. And, the new kid on the block is the ACO — the Accountable Care Organization. ACOs have been discussed for the past year. Lots of discussion and […]

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Posted in Future of Healthcare