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Dr. Noah Keller

Culture Change in the Bristol Emergency Department

After five months of helping to manage the emergency department at Bristol Hospital, it is tempting to talk about the various changes in the department – our metrics, efficiencies, ongoing efforts to improve throughput, or our relations with nursing, ancillary services, and other departments within the hospital. But I fall back on the one factor […]

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When an Emergency Room Gets New Management, Relationships Come First

It’s no big surprise that there is anxiety when a new management group takes over an Emergency Department. The question is, what can our group do to effectively confront that anxiety? At midnight on December 31st, 2011, our group took over management of the emergency room at Bristol Hospital. The previous group had managed the ER there […]

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